Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Returns must be initiated within 30 days of the delivery date. If the item shows signs of use or damage, we reserve the right to deny the return request. Certain items may be non-returnable, such as personalized or customized products.
How to Initiate a Return
To initiate a return, you must contact us via email at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please ensure that you initiate the return process within the specified 30-day period to avoid any issues.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during transit. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item promptly. Please follow the return process outlined above to initiate the return of the original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage for our records. If the item is confirmed to be damaged or defective, we will arrange for a replacement or issue a full refund, including any shipping costs incurred. Please do not return damaged items without prior approval.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with safaripacks.com is satisfactory. We aim to respond to all inquiries within 1-2 business days. Thank you for choosing safaripacks.com for your luggage and gear needs.